45-Day Return Guarantee
If you're not satisfied with an item from our bamboo wearables collection, you have 45 days to initiate a return. Contact us at info@bamboobreeze.shop, and we'll assist you with the process. Please ensure the item remains undamaged, unused, and in its original packaging to qualify for a return. Returns that do not meet these criteria may not be accepted.
Initiating a Return
To begin the refund process, please email us at info@bamboobreeze.shop. Include your purchase details and reason for return. We will then provide you with the necessary instructions and address for returning the package to our warehouse. Note that items sent back without prior approval will not be accepted.
Tracking Your Return
Once you've sent your return, please provide us with the tracking number via email. This ensures we can track the progress of your return and handle your refund promptly.
Order Cancellation
Orders can be canceled and fully refunded if the cancellation request is made before the shipment is dispatched. If the order has already been shipped, you will need to follow our return process after the package arrives.
Refunds (If Applicable)
Upon receiving and inspecting the returned item at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to the payment method used at purchase within a certain number of days.
Non-refundable Items
Please note that gift cards are non-refundable.
Defective or Damaged Products
We strive to provide high-quality products. If you receive a defective or damaged item, contact us within 5 days of delivery at info@bamboobreeze.shop, and we will resolve the issue promptly.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank as it may take some time before your refund is officially posted.
Sale Items
Items purchased on sale are eligible for refunds if they meet our return criteria.
Exchanges (If Applicable)
For defective or incorrect items, send us an email at info@bamboobreeze.shop. We will guide you through the exchange process.
Shipping Costs for Returns and Refunds
Customers are responsible for shipping costs when returning and refunding items. Shipping costs are non-refundable. If you exchange an item, the time it may take for your exchanged product to reach you can vary depending on your location.
Unclaimed Packages
If a package is unclaimed due to an incorrect address provided by the customer, we are not responsible for the non-delivery. A replacement will be sent if the customer covers the new shipping costs.
Missing Packages
For packages marked "delivered" but not received, we recommend contacting the courier directly as they can provide detailed tracking information. We offer low-cost insurance on each order to cover lost or undelivered items.